FAQ

Why we don't ship framed posters to Australia?

In order to protect its ecosystem from invasive foreign species, Australia has strict laws for what can be imported into the country. Wood products are especially regulated as they can contain timber borers, insect pests, bark, and other potential biohazards.

The regulations and treatment processes for importing wooden products into Australia are incredibly difficult to maintain, so for that reason we don’t ship canvases or framed posters there.

Click here to learn more about Australia’s import requirements and regulations.

How do taxes and customs work for orders in Mexico?

Orders fulfilled in Mexico may be charged taxes, but they won’t be charged customs duties.

We transport all orders fulfilled in Mexico to a distribution center in San Diego, and we ship them out from there. Since products are technically shipped from the US, they won’t be charged customs, but will be charged tax.

How are your posters packaged for shipment?

We package each item based on dimension requirements to ensure protection during shipment. Generally, posters are shipped in kraft tube boxes with plastic end caps. Frames are first wrapped in tissue paper to protect them from scratches and are then wrapped in a layer of adhesive bubble wrap. Finally, they are wrapped in a thicker, more durable bubble wrap that will add extra protection during shipment.